Question 1

Can my child try a class before we commit to an ongoing class?

Accepted Answer

Yes, they sure can!

Trial classes are the perfect, risk-free way to find the best fit for your child!
 • Each trial class costs $31.00, payable when booking.
 • Trials can be booked up to 7 days in advance. Click HERE!(https://aus.iclasspro.com/portal/ekgavic/booking/wizard-question-01)
 • If your preferred class is full, join our waiting list, and we’ll notify you when a spot opens up.
 • ​Your trial booking holds a spot for that “one off” class.
 • We’ll hold your spot for 48 hours after the trial
 • To secure an ongoing position in class visit the office, give us a call or send through an email to turn your trial into a permanent position.

​Ready to get started?
Book your no-obligation trial class today.  Book Your Trial Class N(https://aus.iclasspro.com/portal/ekgavic/booking/wizard-question-01)ow!

Question 2

How much are classes?  How do we pay?

Accepted Answer

Class prices vary depending on the length of the class.  A full list of prices can be found HERE (https://www.ekga.com.au/copy-of-faq)

Fortnightly direct debit is our default option for payment of tuition.  In the Customer Portal customers can set up either a credit card or bank account to pay their fees. 
Tuition is debited every second Friday. 
A $1 transaction fee applies to any credit card payments that are declined. 
An $11 transaction fee applies to any bank account payments that are declined.

Question 3

What should my child wear to class?

Accepted Answer

Gymnastics 
Girls should wear a leotard (any colour or style, just so long as it does not have a skirt attached). Leotards can be worn with bike shorts or leggings or on their own. 
No crop tops. 
Boys classes should wear sports shorts (stretchy and above the knee) with a close-fitting t-shirt or singlet. 
Nothing with zips, buckles, buttons or hoods can be worn. 
Long hair should be tied up. 
Children have bare feet for gymnastics classes.

To keep the kids safe, all jewellery must be removed or taped over. This includes earrings, chains, bracelets, watches and fitness trackers.

NinjaZone 
Children in NinjaZone classes are required to wear a NinjaZone T-shirt, grip socks, and headband. NinjaZone uniform packs should be purchased prior to your first class. 
Grip socks are required for NinjaZone classes.

Shoes, socks and street clothes should be left in the cubbies in the waiting area.

Question 4

What should my child bring to their class?

Accepted Answer

Please bring a water bottle (no glass or ceramic bottles) with your child's name clearly labeled. If you forget your water bottle, you can buy one from the vending machine. If your child has asthma or anaphylaxis, they must bring their medication to every class. Hand it to the coach at the gate, and they'll keep it safe during the lesson. Make sure to collect it at the end of class. Label the medication with your child's first and last name. Please don't bring Fit Bits, watches, phones, money, video games, cameras, or jewelry. To keep everyone safe, all jewelry must be removed before class. EKGA isn't liable for any valuables brought to the gym.

Question 5

Where do we park?

Accepted Answer

There is limited parking available out the front of the gym (at 194 and 196 Roberts Rd) and on street parking is available in Roberts Road.  If you find these congested an easy option is to park in Knighton Avenue, which runs parallel to Roberts Road, and walk down the laneway opposite the Karate school.

Please be mindful of the neighbouring businesses when driving and parking in the vicinity of the gym. Please do not park in or block driveways.

Wherever possible we encourage families to car pool or drop off and pick up.

Question 6

What should we expect when we come along?

Accepted Answer

Starting a new class can be daunting both for Parents and Children.

Before your child's first class you are welcome to pop past to familiarise yourself with the center.

To help children know what to expect we have the following social stories available:

• First day of NinjaZone Class (https://www.ekga.com.au/_files/ugd/919e47_b55d99b29afd47638de236ac1507adf8.pdf)
 • First day in an Independent Preschool Class (https://www.ekga.com.au/_files/ugd/fa256f_72408aa9c9e64b548781b351320f757e.pdf)
 • First day in a School Age Gymnastics Class (https://www.ekga.com.au/_files/ugd/fa256f_2cbd42e039cf41c7bfd40cfcda9d24b8.pdf)

Question 7

Do I need to stay and watch or can I drop and go?

Accepted Answer

We have a small waiting area at the gym for parents who wish to stay and watch classes. 
If your child is school aged (and able to use the toilet independently), you don’t need to stay and watch the class, you are welcome to drop off and pick up at the end of class.

We ask that for safety reasons children are dropped off and picked up from inside the centre.

EKGA takes responsibility for supervision of participants for the duration of their scheduled class. We cannot assume responsibility for those dropped off early or picked up late. Please ensure that you drop off your child at their scheduled start time and pick them up in a timely at the scheduled finish time.

Siblings / friends not enrolled into a scheduled class are the responsibility of the transporting adult and are not to be left unaccompanied in the waiting area.

Question 8

What if my child has an allergy or medical condition?

Accepted Answer

• What      if my child has an allergy or medical condition?
All EKGA staff are trained in First Aid (including Anaphylaxis and Asthma) and CPR to ensure everyone's safety.

Parents must supply a copy of a medical management plan (with a current photo of the child) prior to the child attending their first class for any children with a medical condition (i.e. Asthma, Diabetes, Anaphylaxis, Epilepsy etc.).

If your child suffers from any medical conditions it is essential that we have all the relevant information. Please contact the office prior to the first class to ensure we have all we need to allow your child to participate safely.
If your child has Asthma or Anaphylaxis they must bring their medication with them to every class. The medication should be given to the coach at the gate to the gym who will place it in our medication tub inside the gym for the duration of the lesson. Please ensure it is collected at the end of class. It should be clearly labelled with your child’s first and last name.

For hygiene reasons children who use Ventolin are required to bring their own SPACER along with their medication.

If a child known to suffer from asthma or anaphylaxis is dropped off for class without their medication, you may be called to come and collect them, as for their own safety they may not be admitted to class.

For children with complex medical needs an "Gymnast profile" form can be completed HERE. (https://form.jotform.com/60318182805857)

Question 9

How do I access the Customer Portal or use the App?

Accepted Answer

To use the website start by visiting our website www.ekga.com.au. (https://www.ekga.com.au/)
Then click on the “Customer Login” button at the top of the screen.

If your child has ever attended a program / class at EKGA in the past or if you have a current or future booking you will have an automatically generated username and password, even if you have not used the customer portal previously.

Do not create a new account, as it will not be linked to any child records.

Click on the “ forgot my password” link and a password will be emailed to you.

Your username will be the email address associated with your account (i.e. the one your invoices and notices are emailed to).

Within a minute or so a temporary access code will be emailed to you. From there you can login and you will be prompted to change the password to something you will remember.

Once you are logged in you can: view your child’s progress and evaluations, book into special events (listed as camps), make credit card payments on your account, update your details, request class changes, see how many spaces are left in classes and events, purchase merchandise from the online store and much more!

Question 10

My Child has additional needs. What do you need to know?

Accepted Answer

If your child have any additional needs, diagnoses, or developmental differences (e.g. ADHD, Autism, anxiety, sensory processing challenges, or learning delays) please let us know before your child’s first class.

We rely on you to give us as much information as possible about any additional needs your child may have so we can assess if and how we can safely include your child in our programs.
We ask that you complete a Gymnast Profile (https://form.jotform.com/60318182805857)before booking a trial class.

A Department Leader or Coach will chat with you before your child comes along for the class, so we can have any strategies or tools ready to implement.

To help children know what to expect we have the following social stories available:

• First day of NinjaZone Class (https://www.ekga.com.au/_files/ugd/919e47_b55d99b29afd47638de236ac1507adf8.pdf)
 • First day in an Independent Preschool Class (https://www.ekga.com.au/_files/ugd/fa256f_72408aa9c9e64b548781b351320f757e.pdf)
 • First day in a School Age Gymnastics Class (https://www.ekga.com.au/_files/ugd/fa256f_2cbd42e039cf41c7bfd40cfcda9d24b8.pdf)

Important information about the EKGA structure and environment: 
Each class includes up to 9 children per coach, and there may be up to 8 different groups running in the gym at the same time. This means the space can be noisy, active, and sometimes overwhelming—especially on rainy days, as our metal roof amplifies sound.

Classes are structured around a circuit format, where children move through a series of stations. At the start of each section of the lesson, the coach explains the activities to the entire group at once. Most stations are designed to be completed independently, with the coach stationed at the most complex, technical, or risky station.

Due to group sizes, coaches must divide their time equally, and children can only receive individual attention for around one eigth of the class.
In a class environment we are NOT able to provide one-on-one support / instruction or heavily adapt our delivery for specific learning styles or additional needs.

We will always do what we reasonably can to make your child’s time at EKGA a positive and successful experience. We want families to be aware of the structure and limitations of our environment, so they can decide whether it is the right fit for their child’s needs.

Question 11

I would like to speak to my child's coach.  What is the best way to do so?

Accepted Answer

• I      would like to speak to my child's coach.
Our Coaches try and get out to the waiting area before and after each class to speak with parents, but there may not always be a lot of time.

If you would like a few minutes to talk to your child's coach give us a call on 9336 4077 or email gymnastics@ekga.com.au (gymnastics@ekga.com.au)and we can either arrange for the Coach to give you a call or to meet with you before or after class.

If it is something urgent please ask at the front desk and they will bring the Coach or the Floor manager out to you.  Parents are not permitted to enter the gym floor.

Question 12

What should I do if I am running late for class?

Accepted Answer

For safety reasons, all classes include a warm-up component. Warm up is a critical part of a gymnastics program and is essential to ensure all gymnasts are physically and mentally prepared for their gymnastic activities. 
Anyone arriving more than five minutes late for class will not be able  participate.
If you are running late please give us a call on 9336 4077. 
We will help you reschedule your class for another day / time.

Question 13

Is it ever too hot or cold for classes to run?

Accepted Answer

We are proud to say EKGA has both heating and cooling. This means classes take place year round, regardless of the weather. 
Class activities may be modified on days of extreme heat.

Question 14

Am I allowed to take photos of my child during class?

Accepted Answer

You are welcome to take photos of your child, but we ask that you respect the rights of other individuals and not capture other children in your photos or videos without their permission.

Photos / videos can only be taken from the waiting area.

For safety reasons please ensure the flash on your camera is turned off.

Question 15

What are the dates for classes for 2026? Do I need to wait for a new school term to start a class?

Accepted Answer

EKGA Gymsports operates year round.  
The first class for 2026 is Monday the 12th of January and the last class for 2026 is Sunday the 13th of December.
EKGA is closed on Public Holidays (including Easter Saturday).

At EKGA, we don’t follow school terms, which means you can get started at any time throughout the year! Classes often book out, so if we can't enrol you straight away, we'll add you to our waitlist and let you know as soon as a spot becomes available.

Question 16

Does EKGA close on Public Holidays?

Accepted Answer

Yes, EKGA closes for all public holidays (including Easter Saturday). 
You can find these dates here

Question 17

What happens if my child misses a class? Do you offer make up classes?

Accepted Answer

We offer unlimited make up classes. 
If your child misses a class for any reason and EKGA Gymsports is notified of the expected absence at least 60 minutes before your regular lesson’s scheduled start time, you will receive a make-up token for the missed class.  Notification can be made using the customer portal, the customer app or through our customer service team.

A makeup token will be added to your child’s account following the missed class, and you will then be able to book your make up class. Your make up token will not appear until after your child misses their class.

Make-up classes can only be booked up to 3 days in advance and only a space exists. Make-up classes can be booked through the Customer Portal or in the app. Head to your app store and download ‘The iClassPro App’, the organisation name is ‘EKGAVIC’. Use your portal login to access the app. If you haven’t used the portal before, use your email address as your login and tap “Forgot Password” to be sent a temporary access code. Once you are into your ‘Account’, select the student you’re wanting to book into a make-up class, a list of options will appear where you can select ‘Make Ups’ and then ‘Current Location Makeup Tokens’. You can now book in for a class at a time that works for you!

Make up tokens cannot be added retrospectively.

Question 18

What if we have booked a holiday and will miss multiple classes. What can we do?

Accepted Answer

You can suspend your membership for up to four weeks each year.  
Holiday suspensions must be in blocks of at least two weeks.  
For times where you are missing only one class, make up classes are available. See "Make up classes".

To suspend your membership a Holiday Suspension Form (https://form.jotform.com/60318182805857)must be completed.

The form should be completed at least 14 days in advance to ensure you are not charged.

Question 19

When will my child move up a level? How can I view their progress?

Accepted Answer

Each level typically takes between 12-18 months or even longer to complete, depending on the individual child. Our classes are designed to support each child's unique journey, recognising that children develop socially, emotionally, and physically at different rates, which can affect their progress in gymnastics.   Lower levels might be achieved more quickly, while higher levels take more time due to increased difficulty. Higher-level skills require greater flexibility, strength, and coordination.

For two weeks of each term we have the coaches test the gymnasts on each of the skills they have been working on for their current level.

Our skill tracking software is LIVE. This means as soon as we record a skill as being assessed, you will be able to log in and view the results, track your child’s progress and the great skills they are achieving or what they still have to work on. Just log into your account from our website and click on the “evaluations” button for your student.

With our testing system we like to keep it simple!
1 Star means the skill have been introduced and the gymnast is working on the lead ups for the skill, performing the skill with assistance from the coach or the skill is still in the development phase. 
2 Stars means the skill is able to be performed, but still has some errors in form / technique or is not yet consistent / his minor errors. 
3 Stars means the skill has been mastered and is consistently performed to a high standard.

In order for your child to pass a level, they will need to have 3 stars for all skills (or the majority or 3’s with no more than a couple of 2’s).

When an entire Level is mastered all of the apparatus are marked as “passed” and the Level is marked as “passed”. This is an exciting time, as it means your child has completed all the requirements for that Level and will be moving up into the next level! 
After you receive this email our administration staff will be in touch to help you transfer your child into a class the next level up.
At this time your child will also be receiving the trophy as recognition for passing the Level.

Question 20

My schedule has changed and I need to change my child's class day / time. How do I do that?

Accepted Answer

If you have a schedule change and wish to change your child’s class day or time you can do so in the Customer Portal. 
 
This process allows you to switch your class in one go, rather than creating a new enrolment where you risk being enrolled in multiple classes.

You will need to log into the Customer Portal.(https://portal.iclasspro.com/ekgavic) Once logged in, you can follow these steps any time you require a class change.
 1. Select ‘Account’.
 2. Under ‘Students’, click on your child’s name.
 3. Here you can click on ‘Enrollments’ followed by ‘Transfer Enrollment’.
 4. Filter the timetable as you wish, and scroll through to look at your options.
 * If you wish to follow through with transferring, you can then press on your preferred class and follow the prompts. If you simply wish to look at the options, you can scroll through the timetable and then exit out of the app without processing any changes.

Question 21

What happens if I need to cancel my child's enrollment?

Accepted Answer

We understand that interests, circumstances and schedules change.  You can cancel your child's enrollment  at any time.

You can submit a ‘Drop’ request through the Customer Portal (https://portal.iclasspro.com/ekgavic)or email us at gymnastics@ekga.com.au. (mailto:gymnastics@ekga.com.au.)Once we have received your cancellation, the office will send you a confirmation.

We require 14-days’ notice of the cancellation and you are charged for any classes within those 14 days.  We cannot refund you for unused makeup tokens, they hold no monetary value and   they must be used when your child has an active enrolment with us (i.e. during the 14-days notice period).

Question 22

Are all of your Coaches Qualified Gymnastics Coaches?

Accepted Answer

All of our coaches are accredited through Recreational Gymnastics Australia (RGA) or Gymnastics Australia.  In addition to their Gymnastics training our coaches also have training in Child Safe Guarding, Inclusion, Discrimination and First Aid.

Our coaches participation in regular professional development sessions.

You may see some of our Junior Coaches out on the floor. These coaches will be wearing a grey shirt so they are easily identified.  These Junior Coaches are are working towards their coaching accreditation under the supervision of a mentor coach and may be assisting with some aspects of your child's class.

Question 23

My child wants to participate in a competitive gymnastics squad. How is this organised?

Accepted Answer

Children in classes as EKGA Gymsports do not compete outside of the club, but do participate in the EKGA Awesome Challenge in term 4 each year.

Competitive gymnastics programs are offered next door at Essendon Keilor Gymnastics Academy and are by selection only. EKGA Gymsports coaches are constantly watching for gymnasts who display the potential to be suited to a competition / squad environment at the Academy.

If a coach feels that your child is suited to a competitive class, you will be contacted to see if you would like more information on arranging an assessment for your child for a competitive program at the Academy.

Question 24

Where can I find more information on your policies and procedures?

Accepted Answer

A list of the most common policies and procedures can be found HERE (https://www.ekga.com.au/policies-and-ekga-info)

Download the App from the App Store or Google Play

When asked to enter organisation enter "EKGAVIC"

Can't find what you are looking for? Give the office a call on 9336 4077 or send us an email